Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item(the first day of the return window starts the day tracking shows delivered status) to request a return. If it is a split package order, it will start from the time of the final package delivery date and time.

To be eligible for a return, your order must be unworn with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. You’ll also need the receipt or proof of purchase.

Before your returning process is started, you must also agree the terms below.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. 
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow TrendinClub 5 - 7 business days from the day we receive the returned package to process.
  • TrendinClub will email you after return has been processed to confirm what has been done.


To start a return, please go to "Returns Center" and follow the steps below:

  • Write down your orders number and your e-mail, then tap "Start a Retun".
  • Locate the order that you want to return and open the order details.
  • Adjust the quantity for each item you are returning and click continue.
  • Select the reason for return and submit.

Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.

  • Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.
  • Finish the process by using the return instructions.

 

You may find the return instructions from "Returns Center" section but, in the case of any underestimated issue it is written below:

 

  • Return authorization number and also the invoice must be included with the return(Both of them must be into the package).
  • All the items must be new, unworn and in original clear garment bag with SKU sticker and tags.
  • Go to local post office, or another courier, to ship the package and please send return back within 7 business days of this submission to:  Returns Department / 17300 Railroad Street, Unit D, City of Industry, California, 91748, U.S.
  • Please note, the return may be subject to a 20% restocking fee or declined if the above criteria are not met.
  • Processing time is 5-7 business days after we receive the return. You will receive an email as soon as we have received your items, and when a refund is issued.

 

After that, if the terms of your item is eligible for a return, we will handle your refunding process. 

You can always contact us for any return question at info@trendinclub.co

 

Exceptions / non-returnable items

  • Bodysuits
  • Swimwear
  • Intimates/Lingerie
  • Jewelry

Please reach us out if you have questions or concerns about your item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Order Cancellation Policy

An order cannot be canceled if it's already in processing status or shipped. You may see your orders status at "Tracking Order".

An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you may reach us at info@trendinclub.co

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@trendinclub.co